🔁 Return & Replacement Policy
Last Updated: [Insert Date]
At Menv Blister Packaging Company, we take pride in the quality and precision of every packaging solution we deliver. Because most of our products are custom-made, returns are handled with care and flexibility — not rigidity.
This policy outlines how we manage returns, replacements, and claims to ensure a fair and trustworthy experience for all our clients.
1. Custom Orders Are Non-Returnable (with Exceptions)
Since most of our blister packaging is tailored to your specific size, design, and branding needs, returns for non-defective custom goods are not accepted. However, if the issue lies with us — such as manufacturing errors or incorrect specifications — we’ll make it right.
2. When You Can Request a Return or Replacement
We accept return or replacement requests under the following circumstances:
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🔧 Manufacturing Defects
(e.g., incorrect dimensions, poor sealing, material failure) -
🎨 Printing Errors
(e.g., logo misprint, color mismatch from approved proof) -
📦 Packaging Damage in Transit
(if clear photo proof is provided within 7 days of delivery) -
🚫 Wrong Item Sent
(e.g., different model, size, or structure from confirmed order)
3. What You Need to Do
If you encounter any issue with your shipment:
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Contact us within 7 days of receiving the goods
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Provide clear photos or videos showing the problem
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Include your order number and PO reference
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Indicate whether you prefer replacement, partial refund, or credit toward next order
Our support team will respond within 2 business days to help resolve the matter.
4. Resolution Options
Depending on the nature and severity of the issue, we may offer:
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✅ Free replacement of the affected batch
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✅ Partial refund for minor issues that don’t affect usability
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✅ Credit memo for use in your future orders
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✅ Return shipping paid by Menv (for defective items only)
We always aim for fair and fast resolution, especially for long-term partners.
5. Non-Eligible Cases
Unfortunately, we cannot accept returns or offer compensation if:
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The issue arises from incorrect specifications provided by the buyer
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Products were damaged due to improper handling after receipt
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No clear evidence or communication was made within 7 days
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Products are in good condition but returned due to a change of mind
6. Sample & Trial Orders
Sample orders are inspected before shipping. However, if your sample arrives damaged or incorrect, we will reissue a new sample free of charge.
7. Long-Term Partnerships
We value transparency and fairness in all our collaborations. If you’re a returning client or distributor, we provide priority support and flexible compensation options for any verified packaging issue.
8. Contact & Support
Need help with a return or issue? We’re here to assist.
Menv Blister Packaging Company